Win Marketing has been asked to look for a generic training package that can be delivered online to one of our customers’ who have staff based both in the UK and Europe
The package needs to be based around the core skills needed to adopt best practice in customer service, in addition it should:
Work with the cultural differences of non-English speakers
Provide practical support in areas around dealing with the telephone and telephone manner.
Cover how to handle customer complaints and not pass the blame to customers
Perhaps be part of a suite of online soft skills training including time management, introduction to sales
The e-learning training is for approximately 30 users.
We have posted this enquiry on numerous websites and asked e-learning companies to respond. We have had excellent response form companies that cannot help and thank them for their timely response, but the companies that offer this service(according to their websites) have been slow to respond.
It made us think here about how often companies spend a fortune on developing their marketing materials and then fail to follow up in a timely, relevant manner. I am sure the owners of these training companies would be devastated to know that enquiries have been made and not followed up.
So if you know of any training company that can help our client, please do get in touch.
But remember this useful lesson to us all – always, always, always follow up on an enquiry even if you cannot fulfil the customers’ needs – it will create the right impression for the future.
The package needs to be based around the core skills needed to adopt best practice in customer service, in addition it should:
Work with the cultural differences of non-English speakers
Provide practical support in areas around dealing with the telephone and telephone manner.
Cover how to handle customer complaints and not pass the blame to customers
Perhaps be part of a suite of online soft skills training including time management, introduction to sales
The e-learning training is for approximately 30 users.
We have posted this enquiry on numerous websites and asked e-learning companies to respond. We have had excellent response form companies that cannot help and thank them for their timely response, but the companies that offer this service(according to their websites) have been slow to respond.
It made us think here about how often companies spend a fortune on developing their marketing materials and then fail to follow up in a timely, relevant manner. I am sure the owners of these training companies would be devastated to know that enquiries have been made and not followed up.
So if you know of any training company that can help our client, please do get in touch.
But remember this useful lesson to us all – always, always, always follow up on an enquiry even if you cannot fulfil the customers’ needs – it will create the right impression for the future.
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